{"id":13202,"date":"2023-10-23T15:50:49","date_gmt":"2023-10-23T13:50:49","guid":{"rendered":"https:\/\/com.restomax.be?post_type=job&#038;p=13202"},"modified":"2024-02-27T07:47:44","modified_gmt":"2024-02-27T06:47:44","slug":"customer-guide-advisor-experience-client","status":"publish","type":"job","link":"https:\/\/com.restomax.be\/en\/job\/customer-guide-advisor-experience-client\/","title":{"rendered":"Customer Guide \/ Advisor  \u2013 Successful Customer Experience"},"content":{"rendered":"<p>As the name suggests, the main task of the customer guide\/advisor is to make using RESTOMAX products a successful experience. This includes all communication with the customer and assistance throughout the customer journey, in the role of GUIDE\/Customer Advisor. This includes welcoming the customer, assisting the customer, as well as proactive assistance.<\/p>\n<h3><strong>In General<\/strong><\/h3>\n<ul>\n<li>Respond to incoming requests (telephone, mail, etc.) from customers.<\/li>\n<li>Incoming telephone calls must be dealt with as quickly as possible so that the helpdesk can be set up quickly to resolve the customer&#8217;s problem.<\/li>\n<li>The aim is to resolve problems during the telephone call or, if this is not possible, as soon as possible after the call.<\/li>\n<li>Participate to outside business hours RESTOMAX helpdesk.<\/li>\n<li>Establish lasting and trusting relationships with customers through open and interactive communication.<\/li>\n<li>Provide correct, valid and complete information using appropriate methods\/tools.<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<h3><strong>Key Results <\/strong><\/h3>\n<ul>\n<li>Net Promoter Score<\/li>\n<li>Preventing customer churn<\/li>\n<li>Turnover<\/li>\n<li>Upsell<\/li>\n<li>Referral<\/li>\n<li>Support ticket processing speed<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><strong>Key Skills <\/strong><\/h3>\n<ul>\n<li>Emotional and social intelligence<\/li>\n<li>Ability to listen<\/li>\n<li>Eager to help<\/li>\n<li>Patience<\/li>\n<li>Positive attitude<\/li>\n<li>Organisational skills<\/li>\n<li>Pro-activity + solution-oriented<\/li>\n<li>Product promoter<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><strong>How to proceeed<\/strong><\/h3>\n<p><strong>We listen to the customer&#8217;s problems and needs as quickly as possible<\/strong><\/p>\n<p><strong>Focus first on the solution to be provided<\/strong><\/p>\n<p><strong>After solving the customer&#8217;s problem, suggest and participate in improving the service that the team is responsible for providing within the company.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>If you&#8217;re interested, send us your CV and covering letter using the form below, and we&#8217;ll be in touch soon!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As the name suggests, the main task of the customer guide\/advisor is to make using RESTOMAX products a successful experience. This includes all communication with the customer and assistance throughout [&hellip;]<\/p>\n","protected":false},"parent":0,"template":"","class_list":["post-13202","job","type-job","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Guide \/ Advisor \u2013 horeca cash register<\/title>\n<meta name=\"description\" content=\"Discover in this article the role of GUIDE\/Customer Advisor - Successful Customer Experience in horeca area.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Guide \/ Advisor \u2013 horeca cash register\" \/>\n<meta property=\"og:description\" content=\"Discover in this article the role of GUIDE\/Customer Advisor - 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